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Japanese legends and folklore : samurai tales, ghost stories, legends, fairy tales, myths and historical accounts

Author(s) : Redesdale, Algernon Bertram Freeman-Mitford - Foster, Michael Dylan -

This is service design methods : a companion to This is service design doing

Author(s) : Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -

Wow service is care

Author(s) : Kartajaya, Hermawan - Asmara, Bayu -

Norwegian wood

Author(s) : Murakami, Haruki - Rubin, Jay -

Images of Indonesia

Author(s) : von Holzen, Heinz -

Business Processs Mapping Workbook: Improving Customer Satisfaction

Author(s) : Keller, Paulette J - Jacka, J. Mike -

Secret service : Hidden systems that deliver unforgettable customer service

Author(s) : Capodagli, Bill - Jackson, Lynn - DiJulius, John R -

Beyond Customer Service

Author(s) : Gerson, Richard F -

The Best Gallup Management Journal 2001-2007

Author(s) : Sanford, Barb - Brewer, Geoffrey -
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