Brand storytelling : put customers at the heart of your brand story. Second E…

From this book, we learn how to engage consumers through emotive storytelling to humanize your brand and achieve business growth. Index : page 233-238

Managing customer experience and relationships : a strategic framework. Third…

Edition

Third Edition

ISBN/ISSN

9781119236252

Collation

XXIV, 600 p. ; 25 cm.

Series Title

-

Call Number

658.812 Pep m

Customer relationship management : concepts and technologies. Third Edition

Edition

Third Edition

ISBN/ISSN

9781138789838

Collation

-

Series Title

-

Call Number

658.812 But c

Building brand communities : how organizations succeed by creating belonging

This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Appendix : page 193-215. Notes : page 216-226. Glossary : page 227-230. Bibliography : page 231-232. Index : page 235-244.

Services marketing : integrating customer focus across the firm. Eighth Inter…

Edition

Eighth International Edition

ISBN/ISSN

9781266287152

Collation

531 p. ; 25 cm.

Series Title

-

Call Number

658.809 Zei s

The cult of the customer : create an amazing customer experience that turns s…

Edition

-

ISBN/ISSN

9780470404829

Collation

-

Series Title

-

Call Number

658.81222 Hyk t

Passport United Kingdom : Your pocket guide to british business, customs & et…

Edition

-

ISBN/ISSN

1885073283

Collation

96 hlm. : il. ; 18 cm

Series Title

-

Call Number

390.0094120 Har p

Customer service : a practical approach. Sixth Pearson New International Edition

Edition

Sixth Pearson New International Edition

ISBN/ISSN

9781292040356

Collation

-

Series Title

-

Call Number

658.812 Har c

Measure what matters : online tools for understanding customers, social media…

Edition

-

ISBN/ISSN

9780470920107

Collation

252 p. ; 24 cm cm.

Series Title

-

Call Number

659.202854678 del m

Managing design : conversations, project controls and best practices for comm…

Edition

-

ISBN/ISSN

9781119561767

Collation

-

Series Title

-

Call Number

624.17068 Lef m

Love thy customer : creating delight, preventing dissatisfaction, and pleasin…

Edition

-

ISBN/ISSN

9780071448024

Collation

ix, 133 hlm. ; 24 cm.

Series Title

-

Call Number

658.81222 Bri l

Customer relationship management. Second Edition

Edition

Second Edition

ISBN/ISSN

9780273774952

Collation

-

Series Title

-

Call Number

658.812 Pee c

Services marketing : integrating customer focus across the firm. Seventh Edition

Edition

Seventh Edition

ISBN/ISSN

9781260083521

Collation

514 p. ; 26 cm.

Series Title

-

Call Number

658.8 Zei s

Time, Rites and Festivals in Bali

Edition

-

ISBN/ISSN

9789798926303

Collation

224 p.

Series Title

-

Call Number

390.95985 Dar t

ITIL Service Operation

Edition

-

ISBN/ISSN

9780113313075

Collation

xi, 370 p. ; 28 cm.

Series Title

-

Call Number

004.0688 Ste i

Services marketing : people, technology, strategy. Ninth Edition

Edition

Ninth Edition

ISBN/ISSN

9781944659820

Collation

665 p. ; 28 cm.

Series Title

-

Call Number

658.822 Lov s

User research : improve product and service design and enhance your UX resear…

This book tells how to Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods. Index: page 317-323.

Value proposition design : how to create products and services customers want

In this book, you'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Glossary : page 276-277. Index : page 282-290.

Variety of indonesian traditional costumes : archipelago heritage

Edition

-

ISBN/ISSN

-

Collation

277 p. ; 31 cm.

Series Title

-

Call Number

Ref 746.662 Kem v

The Basic Waiter & Waitress Training Manual

Edition

-

ISBN/ISSN

9798640953008

Collation

51 p. ; 23 cm.

Series Title

-

Call Number

647.95 Mik b