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Customer service : a practical approach. Sixth Pearson New International Edition
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it cover…
- Edition
- Sixth Pearson New International Edition
- ISBN/ISSN
- 9781292040356
- Collation
- -
- Series Title
- -
- Call Number
- 658.812 Har c
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