CRM at the speed of light : social CRM strategies, tools, and techniques for …

Edition

Fourth Edition

ISBN/ISSN

9780071590457

Collation

662 p. ; 23 cm.

Series Title

-

Call Number

658.812 Gre c

Likeable social media : how to delight your customers, create an irresistible…

Edition

-

ISBN/ISSN

9780071762342

Collation

-

Series Title

-

Call Number

658.872 Ker l

Managing customer relationships : a strategic framework. Second Edition

Edition

Second Edition

ISBN/ISSN

9780470423479

Collation

512 p. ; 26 cm.

Series Title

-

Call Number

658.812 Pep m

Best practices : Building your business with customer-focused solutions

Edition

-

ISBN/ISSN

0684834537

Collation

240 hlm. ; 25 cm.

Series Title

-

Call Number

658.81221 Hie b

Key account management

Edition

-

ISBN/ISSN

3478224403

Collation

291 hlm, ; 25 cm.

Series Title

-

Call Number

658.8122 Sid k

Brand storytelling : put customers at the heart of your brand story. Second E…

From this book, we learn how to engage consumers through emotive storytelling to humanize your brand and achieve business growth. Index : page 233-238

Managing customer experience and relationships : a strategic framework. Third…

Edition

Third Edition

ISBN/ISSN

9781119236252

Collation

XXIV, 600 p. ; 25 cm.

Series Title

-

Call Number

658.812 Pep m

Customer relationship management : concepts and technologies. Third Edition

Edition

Third Edition

ISBN/ISSN

9781138789838

Collation

-

Series Title

-

Call Number

658.812 But c

Building brand communities : how organizations succeed by creating belonging

This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Appendix : page 193-215. Notes : page 216-226. Glossary : page 227-230. Bibliography : page 231-232. Index : page 235-244.

The cult of the customer : create an amazing customer experience that turns s…

Edition

-

ISBN/ISSN

9780470404829

Collation

-

Series Title

-

Call Number

658.81222 Hyk t

Customer service : a practical approach. Sixth Pearson New International Edition

Edition

Sixth Pearson New International Edition

ISBN/ISSN

9781292040356

Collation

-

Series Title

-

Call Number

658.812 Har c

Love thy customer : creating delight, preventing dissatisfaction, and pleasin…

Edition

-

ISBN/ISSN

9780071448024

Collation

ix, 133 hlm. ; 24 cm.

Series Title

-

Call Number

658.81222 Bri l

Customer relationship management. Second Edition

Edition

Second Edition

ISBN/ISSN

9780273774952

Collation

-

Series Title

-

Call Number

658.812 Pee c

User research : improve product and service design and enhance your UX resear…

This book tells how to Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods. Index: page 317-323.

Value proposition design : how to create products and services customers want

In this book, you'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Glossary : page 276-277. Index : page 282-290.

Talk To Your Customer This Way

Edition

-

ISBN/ISSN

9786020439037

Collation

-

Series Title

-

Call Number

658.8122 Lia t

Lean customer development : building products your customers will buy

Edition

-

ISBN/ISSN

9781492023746

Collation

218 p. ; 23 cm.

Series Title

-

Call Number

658.834 Alv l

Wow service is care

Edition

-

ISBN/ISSN

9786020303574

Collation

175 p.

Series Title

-

Call Number

658.81221 Asm w

Business Processs Mapping Workbook: Improving Customer Satisfaction

Edition

-

ISBN/ISSN

9780470446287

Collation

-

Series Title

-

Call Number

658.81222 Kel b

Secret service : Hidden systems that deliver unforgettable customer service

Includes index