The innovator's dilemma : when new technologies cause great firms to fail. Th…

Edition

Third Edition

ISBN/ISSN

9781633691780

Collation

253 p. ; 22 cm.

Series Title

-

Call Number

658 Chr i

The Innovator's Dilemma, with a New Foreword: When New Technologies Cause Gre…

n this [book]...innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right yet still lose market leadership. Now with a foreword by Marc Benioff, the cofounder and CEO of Salesforce, Christensen explains why most companies miss out on new waves of innovation. Included Index

The social media strategist : build a successful program from the inside out

Edition

-

ISBN/ISSN

9780071768252

Collation

269 p.

Series Title

-

Call Number

302.23068 Bar s

Best practices : Building your business with customer-focused solutions

Edition

-

ISBN/ISSN

0684834537

Collation

240 hlm. ; 25 cm.

Series Title

-

Call Number

658.81221 Hie b

Services marketing : integrating customer focus across the firm. Eighth Inter…

Edition

Eighth International Edition

ISBN/ISSN

9781266287152

Collation

531 p. ; 25 cm.

Series Title

-

Call Number

658.809 Zei s

The cult of the customer : create an amazing customer experience that turns s…

Edition

-

ISBN/ISSN

9780470404829

Collation

-

Series Title

-

Call Number

658.81222 Hyk t

Customer service : a practical approach. Sixth Pearson New International Edition

Edition

Sixth Pearson New International Edition

ISBN/ISSN

9781292040356

Collation

-

Series Title

-

Call Number

658.812 Har c

Measure what matters : online tools for understanding customers, social media…

Edition

-

ISBN/ISSN

9780470920107

Collation

252 p. ; 24 cm cm.

Series Title

-

Call Number

659.202854678 del m

Managing design : conversations, project controls and best practices for comm…

Edition

-

ISBN/ISSN

9781119561767

Collation

-

Series Title

-

Call Number

624.17068 Lef m

Love thy customer : creating delight, preventing dissatisfaction, and pleasin…

Edition

-

ISBN/ISSN

9780071448024

Collation

ix, 133 hlm. ; 24 cm.

Series Title

-

Call Number

658.81222 Bri l

Customer relationship management. Second Edition

Edition

Second Edition

ISBN/ISSN

9780273774952

Collation

-

Series Title

-

Call Number

658.812 Pee c

Services marketing : integrating customer focus across the firm. Seventh Edition

Edition

Seventh Edition

ISBN/ISSN

9781260083521

Collation

514 p. ; 26 cm.

Series Title

-

Call Number

658.8 Zei s

ITIL Service Operation

Edition

-

ISBN/ISSN

9780113313075

Collation

xi, 370 p. ; 28 cm.

Series Title

-

Call Number

004.0688 Ste i

Services marketing : people, technology, strategy. Ninth Edition

Edition

Ninth Edition

ISBN/ISSN

9781944659820

Collation

665 p. ; 28 cm.

Series Title

-

Call Number

658.822 Lov s

Value proposition design : how to create products and services customers want

In this book, you'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Glossary : page 276-277. Index : page 282-290.

The practical guide to achieving customer satisfaction in events and hotels

Edition

-

ISBN/ISSN

9780367723859

Collation

-

Series Title

-

Call Number

647.94068 Ber p

Orchestrating experiences : collaborative design for complexity

Edition

-

ISBN/ISSN

9781933820736

Collation

316 p. ; 23 cm.

Series Title

-

Call Number

658.812 Ris o

Customer service : skills for success

Edition

-

ISBN/ISSN

9781260092509

Collation

453 p. ; 28 cm.

Series Title

-

Call Number

658.812 Luc c

The customer experience book : how to design, measure and improve customer ex…

Edition

1st

ISBN/ISSN

9781292148465

Collation

-

Series Title

-

Call Number

658.812 Pen c

This is service design methods : a companion to This is service design doing

Edition

-

ISBN/ISSN

9781492039594

Collation

-

Series Title

-

Call Number

658 Sti s