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SELECT biblio.biblio_id, biblio.title, biblio.image, biblio.isbn_issn, biblio.publish_year, pbl.publisher_name AS `publisher`, pplc.place_name AS `publish_place`, biblio.labels, biblio.input_date FROM biblio LEFT JOIN mst_publisher AS pbl ON biblio.publisher_id=pbl.publisher_id LEFT JOIN mst_place AS pplc ON biblio.publish_place_id=pplc.place_id WHERE opac_hide=0 AND (biblio.biblio_id IN (SELECT bt.biblio_id FROM biblio_topic AS bt LEFT JOIN mst_topic AS t ON bt.topic_id=t.topic_id WHERE topic LIKE '%CUSTOM%')) ORDER BY biblio.publish_year DESC, biblio.title ASC LIMIT 0, 20
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Services marketing : integrating customer focus across the firm. Eighth International Edition

Author(s) : Bitner, Mary Jo - Zeithaml, Valarie A. - Gremler, Dwayne D. - Mende, Martin -

Services marketing : people, technology, strategy. Ninth Edition

Author(s) : Lovelock, Christopher - Wirtz, Jochen -

Building brand communities : how organizations succeed by creating belonging

Author(s) : Jones, Carrie Melissa - Vogl, Charles H. -

This is service design methods : a companion to This is service design doing

Author(s) : Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -

Japanese legends and folklore : samurai tales, ghost stories, legends, fairy tales, myths and historical accounts

Author(s) : Redesdale, Algernon Bertram Freeman-Mitford - Foster, Michael Dylan -

Variety of indonesian traditional costumes : archipelago heritage

Author(s) : The Kemala Bhayangkari Foundation -

Customer service : skills for success

Author(s) : Lucas, Robert W. -

Orchestrating experiences : collaborative design for complexity

Author(s) : Risdon, Chris - Quattlebaum, Patrick -

Pesona Indonesia

Author(s) : Tanjung, Anita Chairul -

Services marketing : integrating customer focus across the firm. Seventh Edition

Author(s) : Zeithaml, Valarie A - Bitner, Mary Jo - Gremler, Dwayne D -

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Author(s) : Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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