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Services marketing integrating customer focus across the firm 8th Ed.
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: Bitner, Mary Jo - Zeithaml, Valarie A. - Gremler, Dwayne D. - Mende, Martin -
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Services marketing : people, technology, strategy
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: Lovelock, Christopher - Wirtz, Jochen -
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ITIL Service Operation
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: Steinberg, Randy A -
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Good wives: istri-istri yang baik
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: Alcott, Louisa May - Putri, Annisa Cinantya - Kirana, Widya -
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The practical guide to achieving customer satisfaction in events and hotels
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: Berners, Philip - Martin, Adrian -
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Orchestrating experiences : collaborative design for complexity
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: Risdon, Chris - Quattlebaum, Patrick -
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Managing customer relationships : a strategic framework 2nd edition
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: Peppers, Don -
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Indonesia di Mata Orang Jepang
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: Kato, Hisanori -
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Passport Taiwan : your pocket guide to Taiwanese business, customs & etiquette
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: Curry, Jeffrey E -
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7 Kebiasaan Orang Yang Nyebelin Banget
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: Manampiring, Henry -
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Key account management
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: Sidow, Hans D -
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customer relationship management
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: Peelen, Ed - Beltman, Rob -
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Customer service : skills for success
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: Lucas, Robert W. -
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The Cult of the Customer
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: Hyken, Shep -
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Talk To Your Customer This Way
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: Liaw, Ponijan -
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Humans of New York : Stories
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: Stanton, Brandon -
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Build your community : turn your connections into a powerful online community
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: Millington, Richard -
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Archipelago : a journey across Indonesia
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: Burnet, Ian -
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Bali: a paradise created
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: Vickers, Adrian -
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A brief history of Korea : isolation, war, despotism and revival : the fascinating story of a resilient but divided people
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: Seth, Michael J. -
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