Customer relationship management. Second Edition

Edition

Second Edition

ISBN/ISSN

9780273774952

Collation

-

Series Title

-

Call Number

658.812 Pee c

Services marketing : integrating customer focus across the firm. Seventh Edition

Edition

Seventh Edition

ISBN/ISSN

9781260083521

Collation

514 p. ; 26 cm.

Series Title

-

Call Number

658.8 Zei s

ITIL Service Operation

Edition

-

ISBN/ISSN

9780113313075

Collation

xi, 370 p. ; 28 cm.

Series Title

-

Call Number

004.0688 Ste i

Services marketing : people, technology, strategy. Ninth Edition

Edition

Ninth Edition

ISBN/ISSN

9781944659820

Collation

665 p. ; 28 cm.

Series Title

-

Call Number

658.822 Lov s

Value proposition design : how to create products and services customers want

In this book, you'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Glossary : page 276-277. Index : page 282-290.

The practical guide to achieving customer satisfaction in events and hotels

Edition

-

ISBN/ISSN

9780367723859

Collation

-

Series Title

-

Call Number

647.94068 Ber p

Orchestrating experiences : collaborative design for complexity

Edition

-

ISBN/ISSN

9781933820736

Collation

316 p. ; 23 cm.

Series Title

-

Call Number

658.812 Ris o

Customer service : skills for success

Edition

-

ISBN/ISSN

9781260092509

Collation

453 p. ; 28 cm.

Series Title

-

Call Number

658.812 Luc c

The customer experience book : how to design, measure and improve customer ex…

Edition

1st

ISBN/ISSN

9781292148465

Collation

-

Series Title

-

Call Number

658.812 Pen c

This is service design methods : a companion to This is service design doing

Edition

-

ISBN/ISSN

9781492039594

Collation

-

Series Title

-

Call Number

658 Sti s

Designing the invisible : an introduction to service design

Edition

-

ISBN/ISSN

9781472572585

Collation

-

Series Title

-

Call Number

658.812 Pen d

Wow service is care

Edition

-

ISBN/ISSN

9786020303574

Collation

175 p.

Series Title

-

Call Number

658.81221 Asm w

Business Processs Mapping Workbook: Improving Customer Satisfaction

Edition

-

ISBN/ISSN

9780470446287

Collation

-

Series Title

-

Call Number

658.81222 Kel b

Secret service : Hidden systems that deliver unforgettable customer service

Includes index

Beyond Customer Service

Edition

-

ISBN/ISSN

9786021900925

Collation

-

Series Title

-

Call Number

658.81221 Ger b

This is service design doing : applying service design thinking in the real w…

Edition

-

ISBN/ISSN

9781491927182

Collation

541 p. ; 19 cm.

Series Title

-

Call Number

658 Sti t

The consumer in public services : choice, values and difference

Edition

-

ISBN/ISSN

9781847421807

Collation

288 p. ; 24 cm.

Series Title

-

Call Number

320.441 Gre c

Truth, lies, and advertising : the art of account planning

Edition

-

ISBN/ISSN

9780471189626

Collation

298 p. ; 24 cm.

Series Title

-

Call Number

659.111 Ste t

Effective customer care

Edition

-

ISBN/ISSN

9780749459970

Collation

130 p. ; 22 cm.

Series Title

-

Call Number

658.812 Wel l

Build for change : revolutionizing customer engagement through continuous dig…

Buku hibah The Asia Foundation