Filter by
Found 1 from your keywords: author=DiJulius, John R
Secret service : Hidden systems that deliver unforgettable customer service
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer lo…
- Edition
- -
- ISBN/ISSN
- 0814471714
- Collation
- xix, 172 p. : ill. ; 23 cm.
- Series Title
- -
- Call Number
- 658.81221 Jac s
Computer Science, Information & General Works 
Philosophy & Psychology 
Religion 
Social Sciences 
Language 
Pure Science 
Applied Sciences 
Art & Recreation 
Literature 
History & Geography