Norwegian wood

Edition

-

ISBN/ISSN

9780307744661

Collation

389 p. ; 18 cm.

Series Title

-

Call Number

895.635 Mur n

The innovator's dilemma : when new technologies cause great firms to fail. Th…

Edition

Third Edition

ISBN/ISSN

9781633691780

Collation

253 p. ; 22 cm.

Series Title

-

Call Number

658 Chr i

The Innovator's Dilemma, with a New Foreword: When New Technologies Cause Gre…

n this [book]...innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right yet still lose market leadership. Now with a foreword by Marc Benioff, the cofounder and CEO of Salesforce, Christensen explains why most companies miss out on new waves of innovation. Included Index

Good wives: istri-istri yang baik

Buku ini melanjutkan kisah empat gadis March—Meg, Jo, Beth, dan Amy—saat mereka tumbuh menjadi wanita muda, menghadapi tantangan hidup, menemukan cinta, dan menyambut masa depan bersama ibu mereka yang bijak.

CRM at the speed of light : social CRM strategies, tools, and techniques for …

Edition

Fourth Edition

ISBN/ISSN

9780071590457

Collation

662 p. ; 23 cm.

Series Title

-

Call Number

658.812 Gre c

Likeable social media : how to delight your customers, create an irresistible…

Edition

-

ISBN/ISSN

9780071762342

Collation

-

Series Title

-

Call Number

658.872 Ker l

The social media strategist : build a successful program from the inside out

Edition

-

ISBN/ISSN

9780071768252

Collation

269 p.

Series Title

-

Call Number

302.23068 Bar s

Managing customer relationships : a strategic framework. Second Edition

Edition

Second Edition

ISBN/ISSN

9780470423479

Collation

512 p. ; 26 cm.

Series Title

-

Call Number

658.812 Pep m

Best practices : Building your business with customer-focused solutions

Edition

-

ISBN/ISSN

0684834537

Collation

240 hlm. ; 25 cm.

Series Title

-

Call Number

658.81221 Hie b

Key account management

Edition

-

ISBN/ISSN

3478224403

Collation

291 hlm, ; 25 cm.

Series Title

-

Call Number

658.8122 Sid k

Brand storytelling : put customers at the heart of your brand story. Second E…

From this book, we learn how to engage consumers through emotive storytelling to humanize your brand and achieve business growth. Index : page 233-238

Managing customer experience and relationships : a strategic framework. Third…

Edition

Third Edition

ISBN/ISSN

9781119236252

Collation

XXIV, 600 p. ; 25 cm.

Series Title

-

Call Number

658.812 Pep m

Customer relationship management : concepts and technologies. Third Edition

Edition

Third Edition

ISBN/ISSN

9781138789838

Collation

-

Series Title

-

Call Number

658.812 But c

Building brand communities : how organizations succeed by creating belonging

This book articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Appendix : page 193-215. Notes : page 216-226. Glossary : page 227-230. Bibliography : page 231-232. Index : page 235-244.

Services marketing : integrating customer focus across the firm. Eighth Inter…

Edition

Eighth International Edition

ISBN/ISSN

9781266287152

Collation

531 p. ; 25 cm.

Series Title

-

Call Number

658.809 Zei s

The cult of the customer : create an amazing customer experience that turns s…

Edition

-

ISBN/ISSN

9780470404829

Collation

-

Series Title

-

Call Number

658.81222 Hyk t

Passport United Kingdom : Your pocket guide to british business, customs & et…

Edition

-

ISBN/ISSN

1885073283

Collation

96 hlm. : il. ; 18 cm

Series Title

-

Call Number

390.0094120 Har p

Customer service : a practical approach. Sixth Pearson New International Edition

Edition

Sixth Pearson New International Edition

ISBN/ISSN

9781292040356

Collation

-

Series Title

-

Call Number

658.812 Har c

Measure what matters : online tools for understanding customers, social media…

Edition

-

ISBN/ISSN

9780470920107

Collation

252 p. ; 24 cm cm.

Series Title

-

Call Number

659.202854678 del m

Managing design : conversations, project controls and best practices for comm…

Edition

-

ISBN/ISSN

9781119561767

Collation

-

Series Title

-

Call Number

624.17068 Lef m