Customer service : a practical approach. Sixth Pearson New International Edition

Edition

Sixth Pearson New International Edition

ISBN/ISSN

9781292040356

Collation

-

Series Title

-

Call Number

658.812 Har c

Love thy customer : creating delight, preventing dissatisfaction, and pleasin…

Edition

-

ISBN/ISSN

9780071448024

Collation

ix, 133 hlm. ; 24 cm.

Series Title

-

Call Number

658.81222 Bri l

Customer relationship management. Second Edition

Edition

Second Edition

ISBN/ISSN

9780273774952

Collation

-

Series Title

-

Call Number

658.812 Pee c

User research : improve product and service design and enhance your UX resear…

This book tells how to Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods. Index: page 317-323.

Value proposition design : how to create products and services customers want

In this book, you'll learn the simple but comprehensive process of designing and testing value propositions, taking the guesswork out of creating products and services that perfectly match customers' needs and desires. Glossary : page 276-277. Index : page 282-290.

Talk To Your Customer This Way

Edition

-

ISBN/ISSN

9786020439037

Collation

-

Series Title

-

Call Number

658.8122 Lia t

Lean customer development : building products your customers will buy

Edition

-

ISBN/ISSN

9781492023746

Collation

218 p. ; 23 cm.

Series Title

-

Call Number

658.834 Alv l

Wow service is care

Edition

-

ISBN/ISSN

9786020303574

Collation

175 p.

Series Title

-

Call Number

658.81221 Asm w

Business Processs Mapping Workbook: Improving Customer Satisfaction

Edition

-

ISBN/ISSN

9780470446287

Collation

-

Series Title

-

Call Number

658.81222 Kel b

Secret service : Hidden systems that deliver unforgettable customer service

Includes index

Beyond Customer Service

Edition

-

ISBN/ISSN

9786021900925

Collation

-

Series Title

-

Call Number

658.81221 Ger b

Users not customers : who really determines the success of your business

Edition

-

ISBN/ISSN

9781591843863

Collation

243 p. : ill. ; 24 cm.

Series Title

-

Call Number

658.8122 Sha u

Cases in Management Indonesia's Business Challenges seri 2

Edition

-

ISBN/ISSN

9789796915163

Collation

296 p.

Series Title

-

Call Number

658.8122 Her c

The Best Gallup Management Journal 2001-2007

Edition

-

ISBN/ISSN

9781595620194

Collation

-

Series Title

-

Call Number

658 San t

Nokia : Raksasa industri ponsel dunia

Edition

-

ISBN/ISSN

979135755

Collation

-

Series Title

-

Call Number

658.8122 Hai n

CRM in real time : empowering customer relationships

Edition

-

ISBN/ISSN

9780910965804

Collation

368 p. ; 24 cm.

Series Title

-

Call Number

658.812 Gol c

The social customer : how brands can use social CRM to acquire, monetize, and…

Edition

-

ISBN/ISSN

9780071759182

Collation

279 p. ; 24 cm.

Series Title

-

Call Number

658.812 Met s

Effective customer care

Edition

-

ISBN/ISSN

9780749459970

Collation

130 p. ; 22 cm.

Series Title

-

Call Number

658.812 Wel l

The Retargeting playbook : how to turn web-window shoppers into customers

Buku hibah The Asia Foundation

Employees first, customers second : turning conventional management upside down

Buku hibah The Asia Foundation