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SELECT biblio.biblio_id, biblio.title, biblio.image, biblio.isbn_issn, biblio.publish_year, pbl.publisher_name AS `publisher`, pplc.place_name AS `publish_place`, biblio.labels, biblio.input_date FROM biblio LEFT JOIN mst_publisher AS pbl ON biblio.publisher_id=pbl.publisher_id LEFT JOIN mst_place AS pplc ON biblio.publish_place_id=pplc.place_id WHERE opac_hide=0 AND (biblio.biblio_id IN (SELECT bt.biblio_id FROM biblio_topic AS bt LEFT JOIN mst_topic AS t ON bt.topic_id=t.topic_id WHERE topic LIKE '%CUSTOMER RELATIONS%')) ORDER BY biblio.publish_year DESC, biblio.title ASC LIMIT 20, 20
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Business Processs Mapping Workbook: Improving Customer Satisfaction

Author(s) : Keller, Paulette J - Jacka, J. Mike -

The Cult of the Customer

Author(s) : Hyken, Shep -

Talk To Your Customer This Way

Author(s) : Liaw, Ponijan -

The Best Gallup Management Journal 2001-2007

Author(s) : Sanford, Barb - Brewer, Geoffrey -

Secret service : Hidden systems that deliver unforgettable customer service

Author(s) : Capodagli, Bill - Jackson, Lynn - DiJulius, John R -

Nokia : Raksasa industri ponsel dunia

Author(s) : Haikio, Marti -

Best practices : Building your business with customer-focused solutions

Author(s) : Hiebeler, Robert - Ketteman, Charles - Kelly, Thomas B -

Key account management

Author(s) : Sidow, Hans D -
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