The practical guide to achieving customer satisfaction in events and hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real…

Cornell hospitality quarterly Volume 59 No. 2 May 2018

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ISBN/ISSN

19389655

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Ref 647.9 Cor c

Cornell hospitality quarterly Volume 59 No. 3 Agustus 2018

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ISBN/ISSN

19389655

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311 p. ; 28 cm.

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Ref 647.9 Cor c

Cornell hospitality quarterly Volume 59 No. 1 February 2018

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ISBN/ISSN

19389655

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92 p. ; 28 cm.

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Ref 647.9 Cor c

Pamflet Primaya Hospital WSWL Memecahkan Batu Ginjal Tanpa Operasi

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Leaflet Rumah Sakit St. Carolus Summarecon Serpong

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Journal of hospitality and tourism research Volume 42, No. 8 November 2018

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ISBN/ISSN

10963480

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Unpaged p. ; 23 cm.

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Ref 338.4764794 She j

Journal of hospitality and tourism research Volume 42, No. 7 September 2018

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ISBN/ISSN

10963480

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Unpaged p. ; 24 cm.

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Ref 338.4764794 She j

Restaurant financial management basics

One of the keys to a successful restaurant business is strong financial management. This volume in the Wiley Restaurant Basics Series provides restaurateurs with the tools necessary to manage their food-based operation by explaining basic accounting principles such as pricing, budgeting, cost control, payroll, and cash flow.

Modern hotel operations management

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Cornell hospitality quarterly Volume 59 No. 4 November 2018

Edition

-

ISBN/ISSN

19389655

Collation

Unpaged p. ; 28 cm.

Series Title

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Call Number

Ref 647.9 Cor c

Journal of hospitality and tourism research Volume 42, No. 1 Januari 2018

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ISBN/ISSN

10963480

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23 cm.

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Ref 338.4764794 She j

Supervision in the hospitality industry

Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it do…

Human resources management in the hospitality industry

Human Resources Management in the Hospitality Industry, 2nd Edition helps today’s hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with r…

Journal of hospitality and tourism research Volume 42, No. 2 Februari 2018

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ISBN/ISSN

10963480

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23 cm.

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Ref 338.4764794 She j

Journal of hospitality and tourism research Volume 42, No. 6 Agustus 2018

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ISBN/ISSN

10963480

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23 cm.

Series Title

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Call Number

Ref 338.4764794 She j

Journal of hospitality and tourism research Volume 42, No. 4 May 2018

Edition

-

ISBN/ISSN

10963480

Collation

23 cm.

Series Title

-

Call Number

Ref 338.4764794 She j

Journal of hospitality and tourism research Volume 42, No. 5 Juni 2018

Edition

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ISBN/ISSN

10963480

Collation

23 cm.

Series Title

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Call Number

Ref 338.4764794 She j

Entrepreneurship in Hospitality and Tourism : a Global Perspective

'Entrepreneurship in Hospitality and Tourism: a global perspective' gives a new and definitive overview of the vital role and effective practice of entrepreneurship in one of the most dynamic industry sectors in the world. The highly qualified international team of contributors ensures a global perspective. The editors clearly outline the key theoretical perspectives and go on to cover the vari…

Sustainability in the hospitality industry : principles of sustainable operat…

Revealing and refreshing ideas for the neglected area of sustainability in hospitality management, this title presents viable strategies for saving energy and promoting a positive image for hotel managers, restaurant managers and other hospitality providers.