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Everything is a Process

Author(s) : Weekes, Michael Richard -

Delegating for results

Author(s) : Maddux, Robert B -

Services marketing : integrating customer focus across the firm

Author(s) : Zeithaml, Valarie A - Bitner, Mary Jo - Gremler, Dwayne D -

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Author(s) : Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -

Managing innovation : integrating technological, market and organizational change 6th Ed.

Author(s) : Bessant, John - Tidd, Joseph - Pavitt, Keith - Bessant, J. R -

Management 14th edition

Author(s) : Robbins, Stephen P - Coulter, Mary K -

Organization development and change 10th Ed.

Author(s) : Cummings, Thomas G. - Worley, Christopher G. - Huse, Edgar F. -

Principles of marketing : an Asian perspective

Author(s) : Kotler, Philip - Armstrong, Gary - Ang, Swee Hoon - Leong, Siew Meng -
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