Service Management : Operations, Strategy, and Information Technology. Fifth …

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in …

Service Marketing : People, Technology, Strategy. Sixth Edition

This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.

Services marketing : integrating customer focus across the firm. Eighth Inter…

Edition

Eighth International Edition

ISBN/ISSN

9781266287152

Collation

531 p. ; 25 cm.

Series Title

-

Call Number

658.809 Zei s

Shadow of Power: Bayangan Kekuasaan

Edition

-

ISBN/ISSN

9789792294149

Collation

584 p. ; 20 cm.

Series Title

-

Call Number

823 Mar s

Sherlock : the casebook

The first official guide to the BBC hit series "Sherlock." Fans of Sherlock Holmes will already be familiar with The Great Game -- in which all characters and events in the novels are assumed real and discussed accordingly. BBC hit "Sherlock "has brought Conan Doyle's legendary detective to a whole new audience and Sherlock: The Casebook""is The Great Game for the next generation. This is no or…

Sherlock, Lupin & Aku : Misteri Mawar Merah

Edition

-

ISBN/ISSN

9786022494959

Collation

-

Series Title

-

Call Number

823 Adl s

Simply Java : An Introduction to Java Programming

For novice programmers, finding an interesting, practical Java programming reference that doesn't overwhelm them with details and complexity is difficult. Simply Java: An Introduction to Java Programming is an easy-to-follow textbook that guides beginning programmers step-by-step through the process of learning Java. The main obstacle to learning object-oriented programming is the volume of det…

Single-camera video production. Fifth Edition

Explaining the video production process from preproduction through production to post-production, this updated book comprehensively and succinctly prepares readers to plan, shoot and edit most field and many studio video productions.

Sirkus pohon

Dalam novel ini Andrea akan membuat kita terbahak-bahak mengikuti kisah orang-orang Melayu di pedalaman Belitong yang lugu, tersedu-sedu oleh kisah cinta yang masygul, atau geleng-geleng kepala oleh intrik-intrik mereka yang luar biasa.

Sketching : drawing techniques for product designers

Edition

-

ISBN/ISSN

9789812456212

Collation

-

Series Title

-

Call Number

741.2 Eis s

Smashing WordPress : beyond the blog. Fourth Edition

Thord Daniel Hedengren takes you beyond the blog to give you the tools and know-how needed to build just about anything in WordPress.

Social Marketing

Social marketing is receiving unprecedented focus and support from government, the private sector and charities internationally. Social marketing attempts to educate people in the hope that they will make ‘informed’(i.e. healthy) choices regarding diet, lifestyle and health related issues. The effective application of social marketing principles can be complex and controversial. Social mark…

Social media : how to engage, share, and connect. Second Edition

Updated to reflect the latest innovations, this second edition of Social Media helps readers understand the foundations of and principles behind social media; manage and participate within online communities; and succeed in the changing field of modern public relations.

Social media and crisis communication. Second Edition

Edition

Second Edition

ISBN/ISSN

9780367489007

Collation

406 p. ; 24 cm.

Series Title

-

Call Number

659.203 Jin s

Social media for journalists : principles & practice

"Untangles the jargon and sets out the route-map for how the social network can enable us to become major contributors to the multiplatform digital age. The right message, the right time - this is the right book for taking advantage of it all." - Jon Snow, Channel 4 News The essential guide to understanding and harnessing the tools of journalism today, Meagan Knight and Clare Cook show you how …

Social media for strategic communication : creative strategies and research-b…

Edition

Second Edition

ISBN/ISSN

9781071852514

Collation

460 p. ; 26 cm.

Series Title

-

Call Number

302.231 Fre s

Social media marketing. Second Edition

**Winner of the TAA 2017 Textbook Excellence Award** “Social Media Marketing deserves special kudos for its courage in tackling the new frontier of social media marketing. This textbook challenges its readers to grapple with the daunting task of understanding rapidly evolving social media and its users."—TAA Judges Panel Social Media Marketing was the first textbook to cover this vital subj…

Social media marketing. Third Edition

Recipient of the 2017 Textbook Excellence Award from the Textbook & Academic Authors Association (TAA) “Social Media Marketing deserves special kudos for its courage in tackling the new frontier of social media marketing. This textbook challenges its readers to grapple with the daunting task of understanding rapidly evolving social media and its users.”— TAA Judges Panel Social Media Mark…

Social Media Marketing : Strategies for Engaging in Facebook, Twitter & Other…

In this powerful, practical book, one of the world's leading social media marketing experts shows exactly how to leverage social media marketing in a company.

Social Media Overload : Simple Social Media Strategies for Overwhelmed and Ti…

You Don't Have to Be on Twitter You shouldn't be on any social media site without a clear direction or purpose. This book will help you: Decide which social media sites you need to pay attention to and the sites you can ignore. Avoid Website mistakes almost every business makes. Strengthen your reputation on Google and other 3rd party sites. Stay connected with prospects until they become custo…