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Passport USA : Your pocket guide to American business, culture & etiquette

Author(s) : Engel, Dean William - Peterson, Larry K -

Nokia : Raksasa industri ponsel dunia

Author(s) : Haikio, Marti -

Best practices : Building your business with customer-focused solutions

Author(s) : Hiebeler, Robert - Ketteman, Charles - Kelly, Thomas B -

Passport Japan : Your pocket guide to Japanese business, customs & etiquette

Author(s) : Bray, Patrick - Ken, Murakami - Engel, Dean -

Services marketing : integrating customer focus across the firm

Author(s) : Zeithaml, Valarie A - Bitner, Mary Jo - Gremler, Dwayne D -

Pesona Indonesia

Author(s) : Tanjung, Anita Chairul -

Variety of indonesian traditional costumes : archipelago heritage

Author(s) : The Kemala Bhayangkari Foundation -

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Author(s) : Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -

The consumer in public services : choice, values and difference

Author(s) : Greener, Ian - Powell, Martin A. -
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