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11
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Subject :
"SERVICE INDUSTRIES"
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Digital Wars: Apple, Google, Microsoft dan pertempuran meraih kekuasaan atas internet
Author(s)
: Arthur, Charles -
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Orchestrating experiences : collaborative design for complexity
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: Risdon, Chris - Quattlebaum, Patrick -
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Atracting tourists traders inventors : Strategi memasarkan daerah di era otonomi
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: Sunarto, Yuswo Hady Riset - Kartajaya, Hermawan -
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Break From The Pack
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: Harari, Oren -
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This is service design methods : a companion to This is service design doing
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: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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Designing the invisible : an introduction to service design
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: Penin, Lara -
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Lean six stigma: for manufacturing and service industries
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: Gaspersz, Vincent -
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Ekonomi media : pengantar konsep dan aplikasi
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: Usman -
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Services marketing : integrating customer focus across the firm
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: Zeithaml, Valarie A - Bitner, Mary Jo - Gremler, Dwayne D -
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This is service design doing : applying service design thinking in the real world : a practitioner's handbook
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: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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Principles of marketing : an Asian perspective
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: Kotler, Philip - Armstrong, Gary - Ang, Swee Hoon - Leong, Siew Meng -
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