Digital Wars: Apple, Google, Microsoft dan pertempuran meraih kekuasaan atas …

Edition

-

ISBN/ISSN

9786020212876

Collation

vii, 335 p. ; 23 cm.

Series Title

-

Call Number

338.4 Art d

Essentials of services marketing. Fourth Edition

Edition

Fourth Edition

ISBN/ISSN

9781292425191

Collation

-

Series Title

-

Call Number

658.8 Wir e

Break From The Pack : Strategi Bersaing di Tengah Sengitnya Ekonomi Peniruan

Edition

-

ISBN/ISSN

9789797984465

Collation

-

Series Title

-

Call Number

338.4 Har b

Principles of marketing : an Asian perspective. Fourth Edition

The Principles of Marketing, An Asian Perspective provides an authoritative, comprehensive, innovative, managerial, and practical introduction to the fascinating world of marketing in and from Asia.

Services marketing : integrating customer focus across the firm. Seventh Edition

This edition focuses on knowledge needed to implement service strategies for competitive advantage across industries.

Orchestrating experiences : collaborative design for complexity

Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

Atracting tourists traders inventors : Strategi memasarkan daerah di era otonomi

Edition

-

ISBN/ISSN

9792212841

Collation

340 hlm. ; 23 cm

Series Title

-

Call Number

338.4 Sun a

This is service design methods : a companion to This is service design doing

In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find …

Designing the invisible : an introduction to service design

Edition

-

ISBN/ISSN

9781472572585

Collation

-

Series Title

-

Call Number

658.812 Pen d

Lean six stigma: for manufacturing and service industries

Edition

-

ISBN/ISSN

9786029941753

Collation

330 p.

Series Title

-

Call Number

338.4 Gas l

Ekonomi media : pengantar konsep dan aplikasi

Edition

-

ISBN/ISSN

9789794505724

Collation

-

Series Title

-

Call Number

338.4 Usm e

This is service design doing : applying service design thinking in the real w…

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service de…