The transformation myth : leading your organization through uncertain times

The authors, all experts on business and technology strategy, show that transformation is not a one-and-done event, but a continuous process of adapting to a volatile and uncertain environment. Drawing on five years of research into digital disruption--including a series of interviews with business leaders conducted during the COVID-19 crisis--they offer a framework for understanding disruption…

Electronic commerce 2012 : a managerial and social networks perspective

Explore the many aspects of electronic commerce through a managerial perspective. Electronic Commerce provides a thorough explanation of what EC is, how it's being conducted and managed, and how to assess its opportunities, limitations, issues, and risks--all from a managerial perspective. To keep pace with today's ever-changing technology, the seventh edition has been streamlined--removing mat…

ITIL Service design

Edition

-

ISBN/ISSN

9780113313051

Collation

xi, 442 p. ; 28 cm.

Series Title

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Call Number

004.0688 Off i

ITIL continual service improvement

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Information Technology Project Management. Fifth Edition

Every recent innovation in IT can be traced back to a project. This title builds an unparalleled foundation for tomorrow's creators and managers by providing meaningful examples of real projects - both successful and failed - and applying the lessons to a sound framework in IT project management.

Leading digital : turning technology into business transformation

"In Leading Digital, authors George Westerman, Didier Bonnet, and Andrew McAfee highlight how large companies in traditional industries—from finance to manufacturing to pharmaceuticals—are using digital to gain strategic advantage. They illuminate the principles and practices that lead to successful digital transformation. Based on a study of more than four hundred global firms, including A…