Excellent Career Begins with Excellent Education

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Found 1 from your keywords: author=loyd, Vernon

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ITIL continual service improvement

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Edition: -
ISBN/ISSN: 9780113313082
Collation: xi, 246 p. ; 28 cm.
Series Title: -
Call Number: 004.0688 Lio i

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