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Found 4 from your keywords: Subject : "CUSTOMER RELATIONS, CUSTOMER SERVICES"
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customer relationship management

Author(s) : Peelen, Ed - Beltman, Rob -

The Cult of the Customer

Author(s) : Hyken, Shep -

Business Processs Mapping Workbook: Improving Customer Satisfaction

Author(s) : Keller, Paulette J - Jacka, J. Mike -