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Found 4 from your keywords: subject="CUSTOMER RELATIONS, C...
cover
The cult of the customer : create an amazing customer experience that turns s…
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Hyken, Shep

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinc…

Edition
-
ISBN/ISSN
9780470404829
Collation
-
Series Title
-
Call Number
658.81222 Hyk t
cover
Love thy customer : creating delight, preventing dissatisfaction, and pleasin…
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Brinkman, RickKirschner, Rick

Two bestselling authors deliver proven tactics for exceptional customer service in today's consumer-driven market.

Edition
-
ISBN/ISSN
9780071448024
Collation
ix, 133 hlm. ; 24 cm.
Series Title
-
Call Number
658.81222 Bri l
cover
Customer relationship management. Second Edition
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Peelen, EdBeltman, Rob

This text gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle. It contains case studies and questions at the end of each chapter to test understanding. It has coverage of the strategic, or…

Edition
Second Edition
ISBN/ISSN
9780273774952
Collation
-
Series Title
-
Call Number
658.812 Pee c
cover
Business Processs Mapping Workbook: Improving Customer Satisfaction
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Keller, Paulette JJacka, J. Mike

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer sat…

Edition
-
ISBN/ISSN
9780470446287
Collation
-
Series Title
-
Call Number
658.81222 Kel b