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Found 1 from your keywords: author=Freemantle, David
cover
What customers like about you : adding emotional value for service excellenc…
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Freemantle, David

This new and iconoclastic book explodes the conventional wisdom that competitive advantage can be obtained by relying on systems for dealing with customers.

Edition
-
ISBN/ISSN
9781857882063
Collation
304p. ; 24cm.
Series Title
-
Call Number
658.834221 Fre w