Phone skills for the Information Age. Third Edition

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, ref…

Intercultural business communication. Sixth International Edition

For courses in Intercultural Business Communication. Prepare future managers to face the differences in business communication across cultures. With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make students aware of these differences, Intercultural Business…

The Basic Waiter & Waitress Training Manual

Edition

-

ISBN/ISSN

9798640953008

Collation

51 p. ; 23 cm.

Series Title

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Call Number

647.95 Mik b

Negotiating China : case studies and strategies

Featuring beautiful images and excerpts from the creation story of the Australian Eastern Arrernte people, this journal also includes a star map of the Pleiades constellation. The indigenous story tells of seven young sisters, each represented by a star and pursued by the tracker Orion. The journal includes a special page for each sister scattered throughout the writable pages, weaving together…

Passport Singapore : your pocket guide to Singaporean business, customs & eti…

Passport Singapore is a comprehensive guide to understanding Singapore's people, culture, etiquette, and communication styles. Business people and non-business travelers will learn how to avoid cultural faux pas and begin to understand a Singapore's values and belief systems. Illustrated.

Everyday business etiquette

The Sandman's comin'. Like an evening breeze in the rice, the Sandman could not be stopped. From the tepid rice paddies and steaming jungles came the one who made the soldiers sleep. This enigmatic persona and bane of the North Vietnamese as well as the American and South Vietnamese Forces again emerges after 30 years to describe the emotional journey that forged the psyche of a dreaded assassi…

Global dexterity : how to adapt your behavior across cultures without losing …

Helps people get ahead in business by teaching them to adapt from one cultural context to the next. 15,000 first printing.