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The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company.
In this fourth installment of the blockbuster series, time is running out as war between the Olympians and the evil Titan lord Kronos draws near. Even the safe haven of Camp Half Blood grows more vulnerable by the minute as Kronos's army prepares to invade its once impenetrable borders. To stop them, Percy and his demigod friends will set out on a quest through the Labyrinth-a sprawling undergr…
In the romantic tradition of Dear John, Nicholas Sparks returns with the story of an injured Navy doctor -- and two women whose secrets will change the course of his life in this #1 New York Times bestseller. Trevor Benson never intended to move back to New Bern, North Carolina. But when a mortar blast outside the hospital where he worked sent him home from Afghanistan with devastating injuries…
The Golden Ratio examines the presence of this divine number in art and architecture throughout history, as well as its ubiquity among plants, animals, and even the cosmos. This gorgeous book—with layflat dimensions that closely approximate the golden ratio—features clear, enlightening, and entertaining commentary alongside stunning full-color illustrations by Venezuelan artist and architec…
Social media are rapidly and dramatically transforming the communication landscape. They are purported to provide reputational benefits by promoting transparency and enhancing possibilities for stakeholder engagement. However, they also present reputational risks by exposing organizations to new types of crises, stakeholder criticism, and digital activism. This textbook provides a comprehensive…
Indeks
Buku ini membahas tentang seluk beluk lembaga keuangan secara lengkap dan mendalam, baik lembaga keuangan bank maupun non-bank. Di buku ini dibahas pula mengenai praktik bank syariah, selain bank konvensional. Kelebihan buku ini adalah membahas secara lengkap jenis lembaga keuangan khususnya yang ada di Indonesia. Demikian pula dengan kajian teori dengan studi kasus (seperti contoh perhitungan …
Leadership strategy of Indonesian chief executive officers.