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ITIL Service Operation

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

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Detail Information

Series Title

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Call Number

004.0688 Ste i

Publisher

London : TSO., 2011

Collation

xi, 370 p. ; 28 cm.

Language

English

ISBN/ISSN

9780113313075

Classification

004.0688

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Information technology -- Management
Computer industry--Customer services--Management

Specific Detail Info

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Statement of Responsibility

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