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Found 1 from your keywords: author="Steinberg, Randy A"
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ITIL Service Operation
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Steinberg, Randy A

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Appl…

Edition
-
ISBN/ISSN
9780113313075
Collation
xi, 370 p. ; 28 cm.
Series Title
-
Call Number
004.0688 Ste i