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"Total quality management"
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Juran's quality management and analysis. Sixth Edition
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: De Feo, Joseph A -
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Quality improvement. Ninth Pearson New International Edition
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: Besterfield, Dale H. -
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Pentingnya sebuah cheeklist : bagaimana melakukan segalanya dengan benar lewat checklist
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: Gawande, Atul -
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Total quality management in education
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: Sallis, Edward -
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Total quality management
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: Gasperz, Vincent -
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Quality control
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: Besterfield, Dale H. -
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Quality and performance excellence : management, organization, and strategy 8th edition
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: Evans, James R -
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