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Subject :
"SERVICE INDUSTRIES -- MANAGEMENT"
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Orchestrating experiences : collaborative design for complexity
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: Risdon, Chris - Quattlebaum, Patrick -
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This is service design methods : a companion to This is service design doing
Author(s)
: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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This is service design doing : applying service design thinking in the real world : a practitioner's handbook
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: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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