This textbook examines the central principles of effective conflict management in a wide variety of contexts--from romantic relationships to the workplace. --From publisher's description.
"Nonverbal Behavior in Interpersonal Relations" offers a complete and precise explanation of the principles of nonverbal communication and its application in everyday life. The authors draw from a wide variety of disciplines and upon their vast experience as instructors, consultants, and corporate trainers to offer a unique blend of social scientific and humanistic approaches to the study of no…
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.