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Difficult conversations (Craft a clear message, manage emotions, focus on a solution)

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

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Detail Information

Series Title

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Call Number

658.45 Har d

Publisher

Boston : Harvard Business Review Press., 2016

Collation

110 p. ; 18 cm.

Language

ISBN/ISSN

9781633690783

Classification

658.45

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

BUSINESS COMMUNICATION
Interpersonal communication

Specific Detail Info

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Statement of Responsibility

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