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Orchestrating experiences : collaborative design for complexity

Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

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Series Title

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Call Number

658.812 Ris o

Publisher

Brooklyn, New York : Rosenfeld Media., 2018

Collation

316 p. ; 23 cm.

Language

ISBN/ISSN

9781933820736

Classification

658.812

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Media Type

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Carrier Type

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Edition

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Subject(s)

Customer services
SERVICE INDUSTRIES -- MANAGEMENT

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