Text

Phone skills for the Information Age. Third Edition

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

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Detail Information

Series Title

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Call Number

651.73 Max p

Publisher

New York : McGraw-Hill/Irwin., 2006

Collation

142 p. ; 28 cm.

Language

ISBN/ISSN

9780073017273

Classification

651.73

Content Type

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Media Type

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Carrier Type

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Edition

Third Edition

Subject(s)

TELEPHONE IN BUSINESS
TELEPHONE ETIQUETTE

Specific Detail Info

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Statement of Responsibility

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Other version/related

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