Customer service satisfaction & call center berdasarkan ISO 9001 mengukur pelayanan jasa plus studi kasus PT. Asuransi Jiwa Manulife Indonesia

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Statement of Responsibility

Author(s)

Rangkuti, Freddy - Personal Name

Grade (for Thesis)

Edition

Call Number

658.812 Ran c

ISBN/ISSN

9786020300023

Subject(s)

Classification

658.812

Series Title

GMD

Text

Language

Publisher

Gramedia Pustaka Utama

Publishing Year

2013

Publishing Place

Jakarta

Collation

198 p. ; 21 cm.

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