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The consumer in public services : choice, values and difference

The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

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Detail Information

Series Title

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Call Number

320.441 Gre c

Publisher

Bristol : Policy Press., 2009

Collation

288 p. ; 24 cm.

Language

ISBN/ISSN

9781847421807

Classification

320.441

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

GREAT BRITAIN
Customer services
PUBLIC UTILITIES -- CUSTOMER SERVICES
SOCIAL POLICY
PUBLIC ADMINISTRATION
MUNICIPAL SERVICES
CONSUMPTION (ECONOMICS)

Specific Detail Info

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Statement of Responsibility

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