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The Heart of hospitality : great hotel and restaurant leaders share their secrets

"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--

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Detail Information

Series Title

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Call Number

647.95068 Sol h

Publisher

New York : SelectBooks., 2016

Collation

223 p. ; 24 cm.

Language

English

ISBN/ISSN

9781590793787

Classification

647.95068

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Hospitality industry -- Management
FOOD SERVICE MANAGEMENT

Specific Detail Info

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Statement of Responsibility

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