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Consumer Behaviour in Tourism. Third Edition
16 The emergence of new markets and changes in tourist demand -- Case study - The environmental activist traveller: new dimensions by Saskia Faulk -- 17 The role of information and communication technologies in tourism -- Case study - A never-ending process: the role of guest reviews online in the provision of quality service by Saskia Faulk -- Part 7 Conclusions and future -- 18 Conclusions -- Case study - New Zealand's 'Home of Middle- earth' campaign by Saskia Faulk -- 19 The future of tourist behaviour -- Glossary of terms -- Index
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