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ITIL continual service improvement

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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Detail Information

Series Title

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Call Number

004.0688 Lio i

Publisher

London : TSO., 2011

Collation

xi, 246 p. ; 28 cm.

Language

English

ISBN/ISSN

9780113313082

Classification

004.0688

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Support services (Management)
Information technology--Management

Specific Detail Info

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Statement of Responsibility

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