Text

Quality and performance excellence : management, organization, and strategy. Eighth Edition

QUALITY AND PERFORMANCE EXCELLENCE, 8e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

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Detail Information

Series Title

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Call Number

658.4013 Eva q

Publisher

Boston : Cengage Learning., 2017

Collation

xv, 470 p. ; 24 cm.

Language

English

ISBN/ISSN

9781305662223

Classification

658.4013

Content Type

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Media Type

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Carrier Type

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Edition

Eighth Edition

Subject(s)

QUALITY CONTROL
Total quality management
Quality assurance

Specific Detail Info

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Statement of Responsibility

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