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Best practices : Building your business with customer-focused solutions

For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource.

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Detail Information

Series Title

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Call Number

658.81221 Hie b

Publisher

New York, NY : Simon & Schuster,., 1998

Collation

240 hlm. ; 25 cm.

Language

English

ISBN/ISSN

0684834537

Classification

658.81221

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

CUSTOMER SERVICES, CUSTOMER RELATIONS

Specific Detail Info

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Statement of Responsibility

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