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The customer experience book : how to design, measure and improve customer experience in your business

The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company.

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Detail Information

Series Title

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Call Number

658.812 Pen c

Publisher

Harlow, England : Pearson Education., 2016

Collation

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Language

English

ISBN/ISSN

9781292148465

Classification

658.812

Content Type

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Media Type

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Carrier Type

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Edition

1st

Subject(s)

Customer services
COSTUMER RELATIONS

Specific Detail Info

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Statement of Responsibility

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Other version/related

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