Creating a learning organisation

Learning can confer a competitive advantage on organisations which aim for excellence through educating their staff, integrating the learning process into every activity. This book shows managers how to encourage lifelong learning in staff.

Best practices : Building your business with customer-focused solutions

For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business i…

The first-time manager. Fourth Edition

Offering guidance on all aspects of modern management, from effective time and stress management to interpersonal skills, this updated text includes 11 new chapters. It reveals how to develop an effective management style and master team building skills, as well as how to appreciate employees' work. There is an emphasis on the importance of moving beyond the organizational chart and witnessing …

Creating a world class organization : Ten performance measures of business su…

First edition entitled Creating world class quality organisation: 10 essentials for business success, published 1995.

Intelligent manufacturing

Intelligent Manufacturing explains how appropriate use of information technology underpinned by effective management techniques can simplify, integrate and automate the manufacturing process without necessarily requiring high investment of complex systems. An appropriate information strategy supported by innovative management is the key to continuous manufacturing improvement.

30 minutes - Before your job interview

Part of a series of pocket guides that aim to enable the reader to master a new skill in just 30 minutes, 30 Minutes Before Your Job Interview provides tips to prepare and relax the reader before any job interview.

Delegating for results

A guide for managers and supervisors in order to help them recognize and apply practical delegation skills. Preparation, employee selection and the role of management are subjects which the text considers. The author has also written Team Building.

Managing international business

Managing International Business is aimed at managers who require a guide to developing their business operations on an international scale. It draws on the experience of world class companies at the forefront of thinking in terms of international business and contains examples from real companies. Worksheets, summaries and exercises ensure that the theory is related to real life. Key features i…

Learning to lead

This guide aims to help business managers assess their leadership potential. It indicates areas which require attention and demonstrates how to develop personality power, role power and knowledge power. The text is supported by questionnaires, checklists, exercises and case studies.

Global Vision : Building new models for the corporation of the future

Edition

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ISBN/ISSN

0071132635

Collation

xxxvi, 197 hlm. ; 23 cm.

Series Title

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Call Number

658.84822 Dan g

The new flexi manager

Life at work is changing rapidly. Growing competitive pressures are forcing changes in the ways companies are organised and the influence of IT is leading to new forms of organisation and new forms of working. For managers this poses a considerable threat but if the correct approach is taken it can create new opportunities. In identifying the concept of the flexi manager and describing the comp…

Look before you leap : Market research made easy Lakukan sendiri riset pasar …

Edition

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ISBN/ISSN

9789796057795

Collation

xii, 176 hlm. ; 23 hlm.

Series Title

-

Call Number

658.04120 Dom l

Future perfect

Davis proposes enhancement of management style and content to accommodate to and benefit from the changes wrought by new technology.

Key account management

Edition

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ISBN/ISSN

3478224403

Collation

291 hlm, ; 25 cm.

Series Title

-

Call Number

658.8122 Sid k

Perfect decisions : All you need to get it right first time

Edition

-

ISBN/ISSN

0712659021

Collation

94 hlm. ; 20 cm.

Series Title

-

Call Number

658.40320 Lei p

How to be a better at customer care

Most companies see customer care as a vital part of their organization. This text contains hints and tips to help managers and staff organize and facilitate customer care and demonstrates how customer care in organizations large and small can grow from satifactory to excellent.

Internal controls toolkit

Step-by-step guidance on creating internal controls to manage risk Internal control is a process for assuring achievement of an organization's objectives in operational effectiveness and efficiency, reliable financial reporting, and compliance with laws, regulations, and policies. Index : page 385-405

Digital marketing strategy : an integrated approach to online marketing. Thir…

Digital Marketing Strategy is a global bestseller, and a one-stop guide to digital marketing and how to structure and build a more strategic approach. Index : page 389-399

HBR's 10 must reads on design thinking : with featured article "design thinki…

We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you use design thinking to produce breakthrough innovations and transform your organization Index : page 157-167.

Fundamentals of organizational behaviour : principles and applications for im…

This book explore the practical implications and relevance of organizational behaviour with this concise textbook that successfully bridges the gap between theory and practice. Appendix : page 334-342. Index : page 343-353.