Excellent Career Begins with Excellent Education

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Found 1 from your keywords: author="Torres, Edwin N."

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Customer service marketing : managing the customer experience

1. Provides an overview of customer service principles, theories, and practices, and covers a range of classic and contemporary business theories 2. Includes case studies of business enterprises in various hospitality and service sectors including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, finance 3. Suggests important considerations and design concept…

Edition: -
ISBN/ISSN: 9780367208936
Collation: -
Series Title: -
Call Number: 658.812 Tor c

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