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"Patterson, Kerry"
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Crucial confrontations : Perangkat andal, teruji, dan praktis untuk meningkatkan kinerja perorangan dan kesuksesan organisasi
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: Patterson, Kerry -
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Crucial Accountability: Cara Mengatasi Harapan Yang Tidak Terpenuhi, Komitmen Yang Dilanggar, Dan Perilaku Yang Buruk
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: Patterson, Kerry - Grenny, Joseph - McMillan, Ron - Switzler, Al - Maxfield, David -
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Crucial Conversations : Strategi menghadapi percakapan beresiko tinggi
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: Patterson, Kerry -
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