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This is service design methods : a companion to This is service design doing
In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find …
- Edition
- -
- ISBN/ISSN
- 9781492039594
- Collation
- -
- Series Title
- -
- Call Number
- 658 Sti s
This is service design doing : applying service design thinking in the real w…
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service de…
- Edition
- -
- ISBN/ISSN
- 9781491927182
- Collation
- 541 p. ; 19 cm.
- Series Title
- -
- Call Number
- 658 Sti t
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