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"CUSTOMER RELATIONS"
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Managing customer relationships : a strategic framework 2nd edition
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: Peppers, Don -
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Key account management
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: Sidow, Hans D -
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customer relationship management
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: Peelen, Ed - Beltman, Rob -
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The Cult of the Customer
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: Hyken, Shep -
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Talk To Your Customer This Way
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: Liaw, Ponijan -
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Lean customer development : building products your customers will buy
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: Alvarez, Cindy -
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Wow service is care
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: Kartajaya, Hermawan - Asmara, Bayu -
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Business Processs Mapping Workbook: Improving Customer Satisfaction
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: Keller, Paulette J - Jacka, J. Mike -
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Secret service : Hidden systems that deliver unforgettable customer service
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: Capodagli, Bill - Jackson, Lynn - DiJulius, John R -
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Beyond Customer Service
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: Gerson, Richard F -
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Users not customers : who really determines the success of your business
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: Shapiro, Aaron -
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Cases in Management Indonesia's Business Challenges seri 2
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: Hermanto, Bambang -
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The Best Gallup Management Journal 2001-2007
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: Sanford, Barb - Brewer, Geoffrey -
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Nokia : Raksasa industri ponsel dunia
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: Haikio, Marti -
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Best practices : Building your business with customer-focused solutions
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: Hiebeler, Robert - Ketteman, Charles - Kelly, Thomas B -
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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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: Brinkman, Rick - Kirschner, Rick -
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CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
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: Greenberg, Paul -
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CRM in real time : empowering customer relationships
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: Goldenberg, Barton J. -
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The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
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: Metz, Adam -
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Effective customer care
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: Wellington, Patricia -
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