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The practical guide to achieving customer satisfaction in events and hotels
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: Berners, Philip - Martin, Adrian -
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Orchestrating experiences : collaborative design for complexity
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: Risdon, Chris - Quattlebaum, Patrick -
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customer relationship management
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: Peelen, Ed - Beltman, Rob -
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Customer service : skills for success
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: Lucas, Robert W. -
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The Cult of the Customer
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: Hyken, Shep -
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The customer experience book : how to design, measure and improve customer experience in your business
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: Pennington, Alan -
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Managing design : conversations, project controls and best practices for commercial design and construction projects
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: LeFevre, Michael -
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This is service design methods : a companion to This is service design doing
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: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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Designing the invisible : an introduction to service design
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: Penin, Lara -
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Wow service is care
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: Kartajaya, Hermawan - Asmara, Bayu -
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Business Processs Mapping Workbook: Improving Customer Satisfaction
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: Keller, Paulette J - Jacka, J. Mike -
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Secret service : Hidden systems that deliver unforgettable customer service
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: Capodagli, Bill - Jackson, Lynn - DiJulius, John R -
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Beyond Customer Service
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: Gerson, Richard F -
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Best practices : Building your business with customer-focused solutions
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: Hiebeler, Robert - Ketteman, Charles - Kelly, Thomas B -
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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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: Brinkman, Rick - Kirschner, Rick -
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Services marketing : integrating customer focus across the firm
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: Zeithaml, Valarie A - Bitner, Mary Jo - Gremler, Dwayne D -
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This is service design doing : applying service design thinking in the real world : a practitioner's handbook
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: Stickdorn, Marc - Hormess, Markus - Lawrence, Adam - Schneider, Jakob -
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The innovator's dilemma : when new technologies cause great firms to fail
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: Christensen, Clayton M. -
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The consumer in public services : choice, values and difference
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: Greener, Ian - Powell, Martin A. -
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Truth, lies, and advertising : the art of account planning
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: Steel, Jon -
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