Services marketing :

31 1 20 Services marketing : integrating customer focus across the firm. Eighth International Edition Bitner, Mary Jo Primary Author Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Primary Author Mende, Martin Primary Author mixed material 9781266287152 Dubuque McGraw Hill 2024 30625329966f3b65e168f52.11852168.jpg The Innovator's Dilemma, with a New Foreword: When New Technologies Cause Great Firms to Fail Christensen, Clayton M., 1952-2020 Primary Author Benioff, Marc R., 1964- Additional Author mixed material 9781647826765 Boston, Massachusetts Harvard Business Review Press 2024 193168810169afc10f0c19f8.07508760.jpg The practical guide to achieving customer satisfaction in events and hotels Berners, Philip Primary Author Martin, Adrian Primary Author mixed material 9780367723859 London Routledge 2023 1454418923654c6428c2c214.32026361.jpg Services marketing : people, technology, strategy. Ninth Edition Lovelock, Christopher Primary Author Wirtz, Jochen Primary Author mixed material 9781944659820 New Jersey World Scientific 2022 11169494666d5302fe38018.50320106.jpg This is service design methods : a companion to This is service design doing Stickdorn, Marc Primary Author Hormess, Markus Primary Author Lawrence, Adam Primary Author Schneider, Jakob Primary Author mixed material 9781492039594 Sebastopol O'Reilly Media 2020 870936438627b470a78ce17.79174242.jpg Managing design : conversations, project controls and best practices for commercial design and construction projects LeFevre, Michael Primary Author mixed material 9781119561767 Hoboken John Wiley 2019 157673004762c54cbc1488b2.36667381.jpg Customer service : skills for success Lucas, Robert W. Primary Author mixed material 9781260092509 New York McGraw-Hill Education 2018 coverimg_20611.jpg Orchestrating experiences : collaborative design for complexity Risdon, Chris Primary Author Quattlebaum, Patrick Primary Author mixed material 9781933820736 Brooklyn, New York Rosenfeld Media 2018 9781933820736.jpg.jpg Services marketing : integrating customer focus across the firm. Seventh Edition Zeithaml, Valarie A Primary Author Bitner, Mary Jo Primary Author Gremler, Dwayne D Primary Author mixed material 9781260083521 New York McGraw-Hill Education 2018 9781260083521.jpg.jpg This is service design doing : applying service design thinking in the real world : a practitioner's handbook Stickdorn, Marc Primary Author Hormess, Markus Primary Author Lawrence, Adam Primary Author Schneider, Jakob Primary Author mixed material 9781491927182 Sebastopol O'reilly 2018 9781491927182.gif.gif Designing the invisible : an introduction to service design Penin, Lara Primary Author mixed material 9781472572585 London Bloomsbury Publishing 2017 74002318762382995b5f161.75113979.jpg The customer experience book : how to design, measure and improve customer experience in your business Pennington, Alan Primary Author mixed material 9781292148465 Harlow, England Pearson Education 2016 71997165362ba8246e2de09.87944012.jpg The innovator's dilemma : when new technologies cause great firms to fail. Third Edition Christensen, Clayton M., 1952-2020 Primary Author mixed material 9781633691780 Boston Harvard Business Review Press 2016 dfgdfg.gif.gif Build for change : revolutionizing customer engagement through continuous digital innovation Trefler, Alan Primary Author mixed material 9781118930267 Hoboken John Wiley 2014 build_fot_change.jpg.jpg Customer service : a practical approach. Sixth Pearson New International Edition Harris, Elaine K. Primary Author mixed material 9781292040356 Harlow, Essex Pearson 2014 customer_services.jpg.jpg Value proposition design : how to create products and services customers want Osterwalder, Alexander Primary Author Pigneur, Yves Additional Author Smith, Alan Additional Author Bernarda, Gregory Additional Author mixed material 9781118968055 Hoboken John Wiley 2014 51l%2B%2BvjVkDL._SX258_BO1%2C204%2C203%2C200_.jpg.jpg Wow service is care Kartajaya, Hermawan Primary Author Asmara, Bayu Primary Author mixed material 9786020303574 Jakarta Gramedia 2014 415RM2hnY%2BL._SX298_BO1%2C204%2C203%2C200_.jpg.jpg Customer relationship management. Second Edition Peelen, Ed Primary Author Beltman, Rob Primary Author mixed material 9780273774952 England Pearson Education Limited 2013 coverimg_2353.jpg Foundations of IT service management : with ITIL 2011 Orand, Brady Primary Author mixed material 9781466231320 United States of America ITIL ya Brady 2013 517X0lXiK5L._SX404_BO1%2C204%2C203%2C200_.jpg.jpg The social media strategist : build a successful program from the inside out Barger, Christopher Primary Author mixed material 9780071768252 New York McGraw-Hill 2012 strategist.jpg.jpg