SELECT biblio.biblio_id, biblio.title, biblio.image, biblio.isbn_issn, biblio.publish_year, pbl.publisher_name AS `publisher`, pplc.place_name AS `publish_place`, biblio.labels, biblio.input_date FROM biblio LEFT JOIN mst_publisher AS pbl ON biblio.publisher_id=pbl.publisher_id LEFT JOIN mst_place AS pplc ON biblio.publish_place_id=pplc.place_id WHERE opac_hide=0 AND (biblio.biblio_id IN (SELECT bt.biblio_id FROM biblio_topic AS bt LEFT JOIN mst_topic AS t ON bt.topic_id=t.topic_id WHERE topic LIKE '%CUSTOMER RELATIONS, CUSTOMER SERVICES%')) ORDER BY biblio.publish_year DESC, biblio.title ASC LIMIT 0, 20
4 1 20 Customer relationship management. Second Edition Peelen, Ed Primary Author Beltman, Rob Primary Author mixed material 9780273774952 England Pearson Education Limited 2013 coverimg_2353.jpg Business Processs Mapping Workbook: Improving Customer Satisfaction Keller, Paulette J Primary Author Jacka, J. Mike Primary Author mixed material 9780470446287 New Jersey Wiley 2009 business_process_mapping_workbook.jpg.jpg The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists Hyken, Shep Primary Author mixed material 9780470404829 Hoboken, N.J. Wiley 2009 coverimg_10649.jpg Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers Brinkman, Rick Primary Author Kirschner, Rick Primary Author mixed material 9780071448024 United States of America McGraw-Hill 2006 luv_thy_custom.jpg.jpg