SELECT biblio.biblio_id, biblio.title, biblio.image, biblio.isbn_issn, biblio.publish_year, pbl.publisher_name AS `publisher`, pplc.place_name AS `publish_place`, biblio.labels, biblio.input_date FROM biblio LEFT JOIN mst_publisher AS pbl ON biblio.publisher_id=pbl.publisher_id LEFT JOIN mst_place AS pplc ON biblio.publish_place_id=pplc.place_id WHERE opac_hide=0 AND (biblio.biblio_id IN (SELECT bt.biblio_id FROM biblio_topic AS bt LEFT JOIN mst_topic AS t ON bt.topic_id=t.topic_id WHERE topic LIKE '%CUSTOMER RELATIONS%')) ORDER BY biblio.publish_year DESC, biblio.title ASC LIMIT 0, 20
32 1 20 Brand storytelling : put customers at the heart of your brand story. Second Edition Rodriguez, Miri Primary Author mixed material 9781398610088 London Kogan Page 2023 44215377267186e080fe520.03649818.jpg User research : improve product and service design and enhance your UX research. Second Edition. Marsh, Stephanie Primary Author mixed material 9781398603578 London Kogan Page 2022 1334848925685bab87d97f65.01463555.jpg Building brand communities : how organizations succeed by creating belonging Jones, Carrie Melissa Primary Author Vogl, Charles H. Primary Author mixed material 9781523086610 Oakland Berrett-Koehler Publishers; Berkeley : Publishers Group West 2020 43961507568105def117358.58499732.jpg Lean customer development : building products your customers will buy Alvarez, Cindy Primary Author mixed material 9781492023746 Sebastopol, CA OReilly Media 2017 9781492023746.gif.gif Managing customer experience and relationships : a strategic framework. Third Edition Peppers, Don Primary Author Rogers, Martha Primary Author mixed material 9781119236252 Hoboken John Wiley & Sons 2017 9781119236252.jpg.jpg Behavioral marketing : delivering personalized experiences at scale Walters, Dave Primary Author mixed material 9781119076575 New Jersey Wiley Publishing 2015 bhm.jpg.jpg Customer relationship management : concepts and technologies. Third Edition Buttle, Francis Primary Author mixed material 9781138789838 Abingdon Routledge 2015 The community manager's playbook : how to build brand awareness and customer engagement Perkins, Lauren Primary Author mixed material 9781430249955 Berkeley Springer 2015 %2B-%2B848917443_140.jpg.jpg Customer service : a practical approach. Sixth Pearson New International Edition Harris, Elaine K. Primary Author mixed material 9781292040356 Harlow, Essex Pearson 2014 customer_services.jpg.jpg The Retargeting playbook : how to turn web-window shoppers into customers Berke, Adam Primary Author Vaccarello, Lauren Primary Author Fulton, Gregory Primary Author mixed material 9781118832646 Hoboken John Wiley 2014 the_retargeting.jpg.jpg Value proposition design : how to create products and services customers want Osterwalder, Alexander Primary Author Pigneur, Yves Additional Author Smith, Alan Additional Author Bernarda, Gregory Additional Author mixed material 9781118968055 Hoboken John Wiley 2014 51l%2B%2BvjVkDL._SX258_BO1%2C204%2C203%2C200_.jpg.jpg Wow service is care Kartajaya, Hermawan Primary Author Asmara, Bayu Primary Author mixed material 9786020303574 Jakarta Gramedia 2014 415RM2hnY%2BL._SX298_BO1%2C204%2C203%2C200_.jpg.jpg Customer relationship management. Second Edition Peelen, Ed Primary Author Beltman, Rob Primary Author mixed material 9780273774952 England Pearson Education Limited 2013 coverimg_2353.jpg The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers Metz, Adam Primary Author mixed material 9780071759182 New York Tata McGraw-Hill 2012 %2B-%2B776734422_70.gif.gif Beyond Customer Service Gerson, Richard F Primary Author mixed material 9786021900925 Jakarta Lutan Edukasi 2011 ewjbcjxe.jpg.jpg Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks) Kerpen, Dave Primary Author mixed material 9780071762342 New York McGraw-Hill 2011 10220557._UY475_SS475_.jpg.jpg Managing customer relationships : a strategic framework. Second Edition Peppers, Don Primary Author mixed material 9780470423479 Hoboken John Wiley 2011 %2B-%2B462983662_140.jpg.jpg Users not customers : who really determines the success of your business Shapiro, Aaron Primary Author mixed material 9781591843863 New York Portofolio Penguin 2011 9781591843863-us.jpg.jpg CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers. Fourth Edition Greenberg, Paul Primary Author mixed material 9780071590457 New York McGraw-Hill 2010 %2B-%2B099809750_140.jpg.jpg Effective customer care Wellington, Patricia Primary Author mixed material 9780749459970 London Philadelphia Kogan Page 2010 %2B-%2B589829893_70.gif.gif