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82 1 20 Services marketing : integrating customer focus across the firm. Eighth International Edition Bitner, Mary Jo Primary Author Zeithaml, Valarie A. Primary Author Gremler, Dwayne D. Primary Author Mende, Martin Primary Author mixed material 9781266287152 Dubuque McGraw Hill 2024 30625329966f3b65e168f52.11852168.jpg The Innovator's Dilemma, with a New Foreword: When New Technologies Cause Great Firms to Fail Christensen, Clayton M., 1952-2020 Primary Author Benioff, Marc R., 1964- Additional Author mixed material 9781647826765 Boston, Massachusetts Harvard Business Review Press 2024 193168810169afc10f0c19f8.07508760.jpg Brand storytelling : put customers at the heart of your brand story. Second Edition Rodriguez, Miri Primary Author mixed material 9781398610088 London Kogan Page 2023 44215377267186e080fe520.03649818.jpg The practical guide to achieving customer satisfaction in events and hotels Berners, Philip Primary Author Martin, Adrian Primary Author mixed material 9780367723859 London Routledge 2023 1454418923654c6428c2c214.32026361.jpg Services marketing : people, technology, strategy. Ninth Edition Lovelock, Christopher Primary Author Wirtz, Jochen Primary Author mixed material 9781944659820 New Jersey World Scientific 2022 11169494666d5302fe38018.50320106.jpg User research : improve product and service design and enhance your UX research. Second Edition. Marsh, Stephanie Primary Author mixed material 9781398603578 London Kogan Page 2022 1334848925685bab87d97f65.01463555.jpg Build your community : turn your connections into a powerful online community Millington, Richard Primary Author mixed material 9781292329994 United Kingdom Pearson Education Limited 2021 18627559363e1d121bba6b9.02700271.jpg Building brand communities : how organizations succeed by creating belonging Jones, Carrie Melissa Primary Author Vogl, Charles H. Primary Author mixed material 9781523086610 Oakland Berrett-Koehler Publishers; Berkeley : Publishers Group West 2020 43961507568105def117358.58499732.jpg The Basic Waiter & Waitress Training Manual Mikellis, Mikki Primary Author mixed material 9798640953008 Independently Published 2020 770063655681848c47b7084.02268279.jpg This is service design methods : a companion to This is service design doing Stickdorn, Marc Primary Author Hormess, Markus Primary Author Lawrence, Adam Primary Author Schneider, Jakob Primary Author mixed material 9781492039594 Sebastopol O'Reilly Media 2020 870936438627b470a78ce17.79174242.jpg A brief history of Korea : isolation, war, despotism and revival : the fascinating story of a resilient but divided people Seth, Michael J. Primary Author mixed material 9780804851022 North Clarendon Tuttle Publishing 2019 19947170666371f9f1446cc1.92086160.jpg Japanese legends and folklore : samurai tales, ghost stories, legends, fairy tales, myths and historical accounts Redesdale, Algernon Bertram Freeman-Mitford Primary Author Foster, Michael Dylan Primary Author mixed material 9784805315019 La Vergne Tuttle Publishing 2019 1715267829636a212bc93b21.84186194.jpg Managing design : conversations, project controls and best practices for commercial design and construction projects LeFevre, Michael Primary Author mixed material 9781119561767 Hoboken John Wiley 2019 157673004762c54cbc1488b2.36667381.jpg Variety of indonesian traditional costumes : archipelago heritage The Kemala Bhayangkari Foundation Primary Author mixed material Jakarta The Kemala Bhayangkari Foundation 2019 Variety.jpg.jpg Customer service : skills for success Lucas, Robert W. Primary Author mixed material 9781260092509 New York McGraw-Hill Education 2018 coverimg_20611.jpg Orchestrating experiences : collaborative design for complexity Risdon, Chris Primary Author Quattlebaum, Patrick Primary Author mixed material 9781933820736 Brooklyn, New York Rosenfeld Media 2018 9781933820736.jpg.jpg Pesona Indonesia Tanjung, Anita Chairul Primary Author mixed material 9786020619163 Jakarta Gramedia Pustaka Utama 2018 9786020619163.jpg.jpg Services marketing : integrating customer focus across the firm. Seventh Edition Zeithaml, Valarie A Primary Author Bitner, Mary Jo Primary Author Gremler, Dwayne D Primary Author mixed material 9781260083521 New York McGraw-Hill Education 2018 9781260083521.jpg.jpg This is service design doing : applying service design thinking in the real world : a practitioner's handbook Stickdorn, Marc Primary Author Hormess, Markus Primary Author Lawrence, Adam Primary Author Schneider, Jakob Primary Author mixed material 9781491927182 Sebastopol O'reilly 2018 9781491927182.gif.gif Barna trends 2018 : what's new and what's next at the intersection of faith and culture Barna Group Primary Author mixed material 9780801018640 Michigan Baker Books 2017 aasfdf.gif.gif