APA Style

Brinkman, R., Kirschner, R. (2006). Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers . United States of America: McGraw-Hill.

MLA Style

Brinkman, Rick., Kirschner, Rick. "Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers". United States of America: McGraw-Hill, 2006. Text.