APA Style
Stickdorn, M. et al (2020).
This is service design methods : a companion to This is service design doing .
Sebastopol:
O'Reilly Media.
MLA Style
Stickdorn, Marc. et al.
"This is service design methods : a companion to This is service design doing".
Sebastopol:
O'Reilly Media,
2020.
Text.