APA Style

Scott, D, M. (2016). The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business. Revised and expanded (Revised and expanded). Hoboken, N.J: John Wiley & Sons.

MLA Style

Scott, David, Meerman. "The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business. Revised and expanded". Revised and expanded Hoboken, N.J: John Wiley & Sons, 2016. Text.