APA Style

Schanghai,, I, C, O, I, C, 4, 2. et al (2017). Conflict management and intercultural communication : the art of intercultural harmony . London, UK: Routledge.

MLA Style

Schanghai,, International, Conference, Of, Intercultural, Communication, 4, 2014. et al. "Conflict management and intercultural communication : the art of intercultural harmony". London, UK: Routledge, 2017. Text.